Introduction to Survey Design
An important goal of test and evaluation is to understand not only how a system performs in its intended environment, but also users’ experiences operating the system. This briefing aimed to provide the audience with a set of tools – most notably, surveys – that are appropriate for measuring the user experience. DOT&E guidance regarding these tools is highlighted where appropriate. The briefing was broken into three major sections: conceptualizing surveys, writing survey items, and formatting surveys....