The purpose of this paper was to identify the shortcomings of a single-method approach to evaluating human-system interactions during operational testing and offer an alternative, multi-method approach that is more defensible, yields richer insights into how operators interact with weapon systems, and provides a practical implications for identifying when the quality of human-system interactions warrants correction through either operator training or redesign.
Suggested Citation
Thomas, Dean, Heather Wojton, Chad Bieber, and Daniel Porter. A Multi-Method Approach to Evaluating Human-System Interactions during Operational Testing. IDA Document NS D-8857. Alexandria, VA: Institute for Defense Analyses, 2017.