Trust

This introductory work aims to provide members of the Test and Evaluation community with a clear understanding of trust and trustworthiness to support responsible and effective evaluation of AI systems. The paper provides a set of working definitions and works toward dispelling confusion and myths surrounding trust. Suggested Citation Razin, Yosef S., and Kristen Alexander. “Developing AI Trust: From Theory to Testing and the Myths in Between.” The ITEA Journal of Test and Evaluation 45, no....

Human-System Interaction (HSI) is the study of interfaces between humans and technical systems. The Department of Defense incorporates HSI evaluations into defense acquisition to improve system performance and reduce lifecycle costs. During operational test and evaluation, HSI evaluations characterize how a system’s operational performance is affected by its users. The goal of this course is to provide the theoretical background and practical tools necessary to plan and evaluate HSI test plans, collect and analyze HSI data, and report on HSI results....

Following Wojton’s research on the Trust of Automated Systems Test (TOAST), which is designed to measure how much a human trusts an automated system, we aimed to determine how well this scale performs when not used in a military context. We found that participants who used a poorly performing automated system trusted the system less than expected when using that system on a case by case basis, however, those who used a high performing system trusted the system the same as they expected....