TOAST

Following Wojton’s research on the Trust of Automated Systems Test (TOAST), which is designed to measure how much a human trusts an automated system, we aimed to determine how well this scale performs when not used in a military context. We found that participants who used a poorly performing automated system trusted the system less than expected when using that system on a case by case basis, however, those who used a high performing system trusted the system the same as they expected....

Trust is a key determinant of whether people rely on automated systems in the military and the public. However, there is currently no standard for measuring trust in automated systems. In the present studies we propose a scale to measure trust in automated systems that is grounded in current research and theory on trust formation, which we refer to as the Trust in Automated Systems Test (TOAST). We evaluated both the reliability of the scale structure and criterion validity using independent, military-affiliated and civilian samples....